Bane NOR offers accommodation for noisy night work
When Bane NOR carries out noisy work at night, which exceeds the permitted limit values, we offer alternative accommodation to ensure a good night's sleep.
Unless otherwise agreed in writing, Bane NOR only covers accommodation. At hotels where this is offered, breakfast is included. In the case of accommodation in an apartment hotel or hotel room without breakfast, this will not be compensated. The room type offered by Bane NOR depends on availability and distance.
Ordering
All bookings of alternative accommodation must go via Bane NOR. Bane NOR does not pay for hotels you have booked yourself.
Double booking
Make sure that only one person in the household submits the order form on behalf of everyone in the household. If multiple forms are submitted from the same household/double bookings, you will be invoiced for the extra booking or cancellation fee.
Cancellation and changes
All cancellations and changes to the date of stay must be made via Bane NOR. You cannot arrange this directly with the hotel.
If changes are made less than two working days before check-in, you must call Bane NOR's customer centre.
In the event of changes more than two working days before check-in, you can send an e-mail to Bane NOR by replying to the hotel confirmation you have received, without changing the subject line.
Compensation
Bane NOR only offers hotel accommodation, not other compensation or other solutions.
Hotel Selection
You cannot choose a hotel yourself. Bane NOR will book hotels as close to where you live. Sometimes the nearest available hotel may be some distance away.
Verification
You must receive a written confirmation (e-mail) from Bane NOR about which hotel you will be staying at, time period and number of rooms before you can check in at the hotel.
You are responsible for receiving the confirmation email with the hotel booking. Check that you receive an automatic response from Bane NOR within ten minutes of contacting us via the contact form. The confirmation email with the hotel will be sent in the same way. Remember to check your spam folder.
Payment card
Guests are required to register a credit card at the hotel upon check-in and pay for food, drinks, minibar, pay TV, dry cleaning/washing of clothes, any damage to rooms or furniture, use of the SPA area if available.
Changing rooms or hotels
It may be necessary to change rooms or hotels during your stay. You will be notified of this in your confirmation email from Bane NOR.
Lack of check-in
If you do not check in on the agreed date, the rest of your stay will be cancelled and you will be billed for one night.
Use of forwarded code
If you use a code you have been forwarded by others to book a hotel, and have not received an offer of alternative accommodation directly from Bane NOR, you will be invoiced for your stay.
Leaving space to others
Bane NOR will invoice you for your stay if you leave your room to someone else.
Checked-in rooms that are not in use
If you don't use the hotel room, the rest of your stay will be cancelled and you'll be billed for the costs you incur.
If you check in without using the hotel room, you will be invoiced for the nights the hotel room is not in use, unless you notify Bane NOR in advance and then check out of the hotel before 11 am.
Additional services at the hotel are not covered
Bane NOR does not cover other hotel facilities, offers or costs that are not mentioned in the points above, such as:
- Dry cleaning/washing of clothes
- Minibar
- Pay TV
- Any damage to rooms or fixtures
- Use of SPA department if available